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Help & FAQs

Here are answers to some of the more common questions. For more detailed information, please see our complete information page.



Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.


What countries do you ship to?

We currently ship only to the United States. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days following the production period. For most products, production is estimated at up to fifteen business days, either from the end of the sale or the business day following the order date. Please see our full Shipping Policy for more information.

Returns and Refunds

How do I return a product?

Fundraising products are limited-edition, custom products and only what is ordered is produced.  There are no replacements available for exchange.  Being custom made, we also do not accept returns or refunds.  If it is a product for a school or business uniform, please email us at theboosterclubsales@gmail.comwith your name and order number and a short description of the situation.  You will probably be required to return the original product.  If you cannot come to the store, you will have to pay shipping costs. Please see our full Return Policy for more information.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.